Privacy notice

For the chat assistant on a business's website, Facebook Page, WhatsApp or Telegram. Last updated 7 October 2026.

Who is responsible

The business you are chatting with (for example a study-abroad consultancy) decides how your information is used: it is the data controller. We run the chat assistant for that business and handle your information only on its instructions, as its processor.

What we collect

• The messages you send and the replies you receive.
• What you choose to tell the assistant, such as your name, phone number, email, the country and course you are interested in, your results and English test scores, and whether you are 18 or older.
• Your chat id on the channel you use (for example your Messenger or WhatsApp id), and, if you came from an advertisement, which ad it was.
• Appointments and event registrations you make in the chat.

Please do not send passport, national ID, bank or card details in the chat. If you do, the assistant hides card, national ID and passport numbers before storing them. Bring documents to your counselling session instead.

Why

• To answer your questions and book counselling sessions for you.
• So the business's staff can follow up with you and continue the conversation.
• To keep the service working, safe and within its limits.

Your information is not sold and not used for advertising.

Under 18

If you are under 18, please ask a parent or guardian to join your counselling session.

How long it is kept

Messages are deleted after 12 months (the business may choose a shorter time). Your contact details stay until the business deletes them or you ask for them to be deleted.

Who helps us run the service

Your information is processed on servers in Singapore (Railway for the application, Neon for the database). To write replies, your messages are sent to an AI provider, Anthropic (Claude) or Google (Gemini), in the United States. Messages travel through the channel you use: Meta (Messenger, WhatsApp) or Telegram. Staff notifications may be sent by email through Resend. Each of them handles your information under its own privacy terms, only to provide its part of the service.

Your choices

You can ask to see, correct or delete your information at any time. Write "delete my data" (or ask in your own words) in the same chat; the business's staff will do it from their inbox. You can also contact the business directly.