Terms of use

For the chat assistant on a business's website, Facebook Page, WhatsApp or Telegram. Last updated 7 October 2026.

What the assistant is

An automated assistant that answers questions about the business you are chatting with, collects the details its staff need, and books appointments. A person from the business can join or take over the chat at any time.

Information, not advice

Answers come from the information the business has given the assistant. They are general guidance, not a promise: fees, requirements, deadlines and visa outcomes can change and depend on your situation. Confirm anything important with the business's staff before you act on it. The assistant never guarantees admission, scholarships or visas.

Fair use

• Use the chat for questions about the business's services.
• Do not send abusive messages, spam, or attempts to make the assistant do unrelated work. Such messages may get no reply, and the chat may be limited for a while.
• Do not send passport, national ID, bank or card details in the chat.

Your information

How your information is used and kept is explained in the privacy notice.

Availability

The assistant aims to answer around the clock, but it may sometimes be unavailable or slow. If it cannot answer, it tells you that a person from the business will reply.